broken exchange

1. My local exchange(NUOM) is faulty. I've been told its a programming error. its been this way for over a year. Technicians have \fixed"it on numerous occasions only for it to happen again. The Internet goes off for hours every day now!<br> <br> 2. Our last upgrade was over 6 years ago. We only have 4mbps in the area. In 2015 this is stone age technology. Surely at the very least we should have access to 10mb!<br> <br> Requested:<br> 1. Please send someone qualified to repair the exchange as we game alot and its frustrating to go hours a day without internet. Completely unacceptable service telkom :(<br> <br> 2. We didn't receive an upgrade for a very long time. We were told by a telkom technician last year that we were going to be upgraded. This never materialised. Please"