Broken Device

<p>In July 2016 I bought a Samsung A3 from the Telkom Store in clear water mall, (besides the fact that since i did a number port i now NEVER have signal) The phone immediately started giving me problems and I took it back to the Telkom store in September 2016 (3 Months after I had received it). The phone was working for about 2 weeks and I reported the issues it was giving me again, In december i wanted to take it back and the "Repairs Dept" was closed and would only open in January. I did not get a chance to go through to the store until I requested my proof of contract last week, The lady who assisted me at Telkom Clear water was very friendly, I told her i will not come to the store as it was out of my way and this is a BROKEN PHONE THAT WAS SOLD TO ME FROM THE GET GO, (Please bear in mind that i also pay for insurance) .... The phone was giving me the same problems it initially gave me, and i was advised that if the fault lies with me i would need to pay for it, which i would not do as this is an on going issue, the samsung A3 must have been part of a bad batch but i refuse to pay for a phone that will surely come back with the same problems. I WANT TELKOM TO GIVE ME A NEW PHONE OR REFUND ME FOR THE MONTHS OF HEADACHE THEY HAVE GIVEN ME. I am now sitting with no phone, had to use my siblings phone and i was advised to wait for 7 - 28 working days, for a broken phone THEY sold to me?????? PATHETIC IF YOU ASK ME.</p> <p> </p>