Broken ADSL - Recurring

I have a 2048kbs line. On the 15th of December the line sync speed suddenly dropped to 1275kbps. I logged a fault and it was said to be resolved but it was not. When contacting the Telkom representative they said that is a fair speed and they doubt it will be fixed. <br> <br> The social media team did find the problem to be the my profile on the exchange getting reset to 1275kbps, they pushed it back up to 2048. <br> <br> But I now have to call Telkom once a week to get it pushed back up as every week it drops back down to 1275kbps. <br> <br> This is tedious and I cannot always get it right to explain to the consultant what to do / how to fix it. It is currently sitting at 1275kbps because the last consult I spoke to cannot assist. Short term please reset my profile back to 2048kbps and long term please fix my line.<br> <br> A case has been opened but nothing has been done so far. PLEASE FIX MY LINE!!!! I am paying full price for half the service for over 3 months now?? Case number: 915CRK150216