Broken ADSL line

We have complained 2 weeks back on Hello Peter, about telkom not fixing a broken ADSL line. They responded that they will give attention to the problem. Since then they have done nothing to fix the line. We have now been without an ADSL line from 31 December, with no answer yet as to when they will fix the line. Telkom is still charging us for a service they are not providing. This is unacceptable, with the only response from telkom, that the problem has been reported to their technical department.