Broadband Solutions/Telkom Terrible Service

Broadband Solutions a company which is part of Telkom and I am experiencing terrible service from them maybe they will listen if I post their terrible service here Its almost 3 months and I received no feedback from them. They phoned me in September and offered me a cellphone contract for R360 per month for a Samsung phone with 2 sim cards and all the wonderful ad on's......., I accepted and the phone was delivered to me within 3 days. I am waiting since then for a bill and a contract but they debit my bank account for over R500.00 with no explanation I cannot get hold of them they don't return my calls and their email bounce back. Eventually in the beginning of November I decided to contact Telkom directly as I am getting no response from Broadband Solutions. This was the reply from Telkom "Hello J......, apologies for the delayed response. Kindly note that we are working with Broadband Solutions. Kindly provide us with the account holders ID number and contact number for further assistance" which I sent to them immediately. On 7 Nov I received "Hey J...., please be advised that we have escalated your inquiry to the relevant division, we will be contact soon" After no reply I send another message to Telkom on FB and got the following reply "Hello J........., we apologise for the delayed response, Please be assured that this matter has been escalated to the relevant department and feedback will follow" Still no response from them till today.