Broad daylight ******* (disguised as a service)

I’ve never in any single day missed a payment for my monthly bill with Telkom, so for the month of April I decided to pay way before the debt date via eft on my bank app. Not for Telkom to double debit me for what? When I have paid the days ahead of my actual debt order date, that’s down low disgusting to say the least because I’m sure the payment would have reflected from their end, now I call to query about this matter and the lady assisting me tells me that a notice within ten days before the transaction take place should be sent to Telkom. How was I suppose to know about that when there’s no such information displayed or mentioned on the Telkom app when selecting the “How do I pay” option. Now I’m told about a ****** case that will takes 72hours and after that @ 3-5 working days for my refund to take place, that just plain bull**** for someone that’s never in any single day has a loyal customer that’s never missed a payment ever and I’m told that I should call back to find out the progress of my case *** Telkom I want my money refunded to my account. Yet that’s not even the last issue I have with this **** ISP company, I purchased talking minutes for all network providers which stated that it expires 01/06/2024 I was left with more or less 16 minutes but how strange that when I made 3 short calls yesterday my minutes were depleted meaning I was charged R5+ a call fee and noticed this even in March for minutes that were said to be expiring in May but they were not carried over to let alone even April. This is broad daylight ******* and I’m going expose Telkom for such reap, best believe this is not the only platform where I am sharing this matter. All social media platforms will have to know about this.