Broad day light ******* from telkom

Dear telkom I am so disappointed in your service, I have been a customer for over 10 years, and am so disappointed with the service I have received let me start at the very beginning 1.i took out your deal which you ra' for R801 unlimited internet access and phone calls that was in December it took almost 4 months for it to be installed and then still numerous problems 2. My package was never completed I am still waiting for my wifi extender more than 2 years later 3.the deal was for R801 I am now being charged R850 for this deal 3.my line has been suspended since December due to unforseen circumstances every time I catch it up I'm still in arrears because I'm being charged for a suspended account how am I being charged for internet that I have no access to or a phone line that I hv no access to since December. I have paid in more than R6000 since December for internet that I have no access to for an incomplete package and at the wrong price... I caught up the arrears a long time ago for the months I did have access to the internet now I'm just paying for services I don't have and can never catch up because it's been suspended n just piling on amounts and accumulating after numerous calls I am getting no where is this seriously the services offered broad **************** I can't believe it after being a loyal customer and still wanting to continue using your company but I can't resolve this situation its really not acceptable I'm so disappointed