1 reviews | Active since Aug 2017

09 Aug 2017, 15:05

Broad day light *******

<p>Telkom debits my account with 4k rand after which they soft lock my contract line. I have been calling their billing department for 9 days and they tell me the money is not reflecting. I walk into a telkom shop and they tell me they are laying it takes 72 hours to reflect. So essential the telkom shop nor the customer service centre can assist. If this is not broad day light ******* then i dont know what is. To even imagine that one is locked up in this nonsense for another year makes me want to puke.</p>

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Replies (2)
Telkom
Telkom's reply13 Aug 2017, 14:01
Official

Good day

Thank you for making contact with us. Please also send us a private reply with your ID number and affected line number for our team to assist.

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We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply14 Aug 2017, 12:23
Official

Good day

We have not received the request of your account number of your telephone umber to investigate your case

Will you please send us the details for further investigation as why and when these debits were changed and when they should have been debited

Thank You and Regards

Celiwe

Telkom Social Media Team

Best regards,