1 reviews | Active since Mar 2017
Broad band LTE not for me! Cancelling ain't a walk in the park! PLEASE HELP
<p>Hi </p> <p> </p> <p>Last year I was forced to get Broad Band LTE from telkom as it wasn't possible for us to install ADSL (to far away from the near telephone pole). I wasn't able to get coverage from any other service provider, so I took a chance with Telkom *****y mistake!). The LTE barely has reception, though the download speed sometimes works well, the upload speed is absolutely non-existing, making any form of online gaming impossible. I tried everything to get better reception, but to no avail. Now when trying to cancel this contract (as is within my right according to Telkom), it has been one big struggle. Telkom seems to misplace my cancellation form and even after calling the Contact Centre numerous times, is still can't get them to even just start the process. And now I here that it's going to take up to 21 days to cancel... I MEAN REALLY, IT"S JUST A CANCELLATION WHY 21 WORKING????? Please can Telkom get their act together, stop Monopolising and start rendering a acceptable service, YOU ARE THE BIGGEST TELECOMS BUSINESS IN SA, DON'T BE THE BIGGEST BUNCH OF A**ES TOO!.</p>
Good day
Thank you for the reply, but kindly inform me what further assistance do you require from your technical team on a CANCELLATION REQUEST? Just press the cancel contract button and give me my final bill.... It really makes me question the competency of Telkom as a proffesional communications conglomerate. I just want the LTE to be Cancelled, please do not try and get me to keep the LTE, I want it cancelled and want to order ADSL! Why is it being sent to your technical team????????????
Yours sincerely
Confused as Hell - AKA JVthreesixtyfive
Good day
Thank you for the reply, but kindly inform me what further assistance do you require from your technical team on a CANCELLATION REQUEST? Just press the cancel contract button and give me my final bill.... It really makes me question the competency of Telkom as a proffesional communications conglomerate. I just want the LTE to be Cancelled, please do not try and get me to keep the LTE, I want it cancelled and want to order ADSL! Why is it being sent to your technical team????????????
Yours sincerely
Confused as Hell - AKA JVthreesixtyfive
Good day
So other than what i requested you to do in my previous hellopeter reply, Telkom's technical department contacted me and tried to set up a date for a technical visit at my house. I will repeat myself again, I DON'T WANT THE LTE BROADBAND ANYMORE; IT"S USELESS TO ME. PLEASE CANCEL THE CONTRACT AND SEND ME THE FINAL BILL. I dont't want to stay on as an LTE customer, I want to get my own ADSL, please cancel this F**K*** contract as is my right to do!
Looking forward to hearing from the bunch of incompitent TELKOM staff members.
Regards
JVthreesixtyfive
Good day
So other than what i requested you to do in my previous hellopeter reply, Telkom's technical department contacted me and tried to set up a date for a technical visit at my house. I will repeat myself again, I DON'T WANT THE LTE BROADBAND ANYMORE; IT"S USELESS TO ME. PLEASE CANCEL THE CONTRACT AND SEND ME THE FINAL BILL. I dont't want to stay on as an LTE customer, I want to get my own ADSL, please cancel this F**K*** contract as is my right to do!
Looking forward to hearing from the bunch of incompitent TELKOM staff members.
Regards
JVthreesixtyfive