Bring Jennifer Back!

Unlike most people who complain about Telkom, I've had relatively decent experiences with Telkom. The best ever service I received was from a lady named Jennifer at Telkom's franchise store in Canal Walk.

In my opinion, this franchise should have its licence taken away as they clearly don't care about protecting the reputation of the brand. After having the licence taken away, all the male staff needs to be fired. They very clearly hate their jobs and it shows on their faces and the service they deliver to customers.

On Tuesday 24 October I went to the store and dealt with Kuda (surname unknown) who was meant to process an upgrade to my LTE account. Before I left the store he told me that it would be activated by COB of Wednesday the 25th or at the very latest Thursday the 28th.

Nothing has happened and according to the helpless call centre, there is nothing on the system even showing I requested an upgrade. I haven't received any calls or sms's even with updates as Kuda had promised. I tried to call the store but, the phone is NEVER answered and leaving a voicemail is equally useless.

Sadly, service means a lot to me. I would pay a premium price for excellent service. It is with this in mind that I will now be looking to get Fibre from a different provider instead and finally leave a brand that I've promoted amongst my networks for years.