Bring Back Your Call Centre Staff

I have tried to get an ADSL service at my new flat for over a month. My history of discussions with Telkom has been as follows:<br> <br> 1. Order a service online - This is rejected<br> 2. I Call Telkom - Queue time 34 minutes - My complex does not support ADSL lines and the exchange in my area is full<br> 3. Telkom call Me - The technician will be at my place of residence tomorrow, please have someone there <br> 4. I Call Telkom - Queue time 27 minutes - I have an ADSL line installed and I am assured that I do not have a data service with Telkom and can select an ISP of my choice<br> <br> The order with the other ISP was rejected due to an active data product on my account. <br> <br> 5. I Call Telkom - Wait - 21 minutes - I reach the call centre to have the phone put down on me. <br> <br> Telkom, bring back call centre funding and hire better people in your call centres. Your website cannot handle the self service to take the load off a call centre. A single call with an informed agent would have solved this, but instead, I've had to waste hours dealing with utter incompetence. <br> <br> <br>