TT
TK T

1 reviews | Active since Sept 2013

12 Mar 2015, 22:03

Bring Back My Number

I am fed up with trying to get my number back. I suspended my number after my phone was ******. I kept paying for my contract. Now I am trying to get my number back and am being shunted around between your call centre and your store. I have a job that pays me to be able to afford you'd contract. Neither your call center or store can activate my number onto my new sim. I am tired of tryingPlease keep in mind I have being paying for my contact all along. This number was mine before I got a contract. I am requesting that my contract be cancelled without penalties as it's clear nobody at telkom can give me my number back and I will not pay for services not being rendered. I am irritated beyond words. I do not want an apology. I was placed on hold twice for over 16 minutes twice by two of your call center agentsmJust the above done so I can port to a network that knows how to treat clients! And now i am told by the call center agent that it takes 72 hours for my complaint to be adressed. And to think I nearly took out a secondary contract! Cancel my contract. I REFUSE to pay A CENT FURTHER for services denied and not rendered. Place my number back on prepaid so I can port.

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Replies (1)
Telkom
Telkom's reply13 Mar 2015, 08:26
Official
Hello TKDBN,

Thank you for your post. Apologies for all inconveniences caused.

We tried calling you on the contact number provided, but could only reach your Voice Mail. We have sent you an email regarding this matter. Feedback will follow. Ref: SM95944

Kind Regards
Tebogo Nash
Telkom Social Media

Best regards,