Brilliant service finding me two Apple devices

My two mobile contracts were up for renewal and I went into three different Telkom store to check availability of iPhone 12 as I had heard there was a shortage. No luck. In desperation I asked to speak to a manager at the Kenilworth centre store who took my number and for three weeks called every second day to keep me informed of the stock situation. On Sunday afternoon I received a call to say they had found two devices for me and would let me know when they arrived. Two days later they arrived and I upgraded.

I’ve also had billing issues with lines not being cancelled etc in the past, that is a problem that Telkom really needs to fix. That along with the terrible user experience on their online stores,

But, from a customer experience point of view. I’ve always received excellent service from the team at Kenilworth centre. Thank you again.