Bridge of DPA and POPI Act

I am not at ease and we lost trust in Telkom because we called Telkom on the 16th of September 4:20 we spoke to an agent caller Kamohelo and we were calling about our bill I am the secondary account holder on my partner's account and we were told there should be a pop up when I call but that pop up never pops up :/ which is frustrating because everytime I call the agents fight with me and I have to tell them to check the notes and I don't think I should be telling an advisor to do their job and one of the advisors on the 8th of September around 1:30 the advisors name is Roswell told me that she didn't get th pop up and I will old her that everyone doesn't and I'm always told that they will fix it and she confidently told me that it's a system issue that has been happening for the past six months and that alone made me more aggravated. So back to the call of the 16th of September I was calling to query my bill and the agent assisted me without doing her security checks and was even willing to send me the bill via email an email that is not I'm the account and with everything that is happening (*****) that left me uneasy and I spoke to Paul who is her "manager" and nothing came out of that because he said he will email me and I told him about the pop up and he said in his system it reflected. Data Protection Act is important and how do we trust a service provider who has advisors who are willing to give information without completing DPA and I feel like we were treated like numbers and not customers no reassurance and no feedback as promised they just wanted to get us off the call and life continues at Telkom. How does one continue with life after that experience especially when there is ********** posing as us to get our information from our service providers now what if that was a ********* that spoke to Kamohelo and do the advisors at Telkom know about POPI act. My partner and I are not at ease and it took me so long to go to hello Peter because I was giving Telkom the opportunity to keep up to their promise that they will call me and that was not done.. Everytime I call Telkom it's like I'm speaking to the same agent because the service is always appalling and they always speak ontop of me and they just don't care We are tired of Telkom they practice unprofessionalism like they get profit from it .