Bridge of contracts

I'm a very disappointed client with regards to the service I receive from your call center. I took out 2 contracts through Mondo and the package included 10gig of data for 3 months and that hasn't been loaded, called on the 5th to complain and was given a case no ********** 0 and was promised to to be sorted within 72 hours, and on the 9th logged a complaint on your app and was given a case no ********** 1. Again yesterday I called your call center and was told that my query has been escalated to the Manager and will be sorted. Today again I call your call center I get told that the case was closed on the 3rd. Please look into this urgently, and I expect feedback today or I'm canceling these contract with immediate effect as I consider this as bridge of contract from your side.

If I don't hear anything from you by 4pm today, this will go to hello peter and will take both phones to the nearest Telekom store.

Pule Modiadie **********