bridge of contract

On the 5th of August we reported our lines being down and we were told someone would attend to our query as soon as possible. We were given the ref number 342CRZ050815, and an escalation number 723295. Since then we have been doing follow-ups with Telkom every week, and every time we get a different answer. We are a furniture removal company and our business is totally dependent on our phones being functional. Telkom not attending to our query has led us to suffer major losses in business. Today is the 14th and still no sign of any technician coming through to assist. Telkom has to pay for the losses we have incurred. We demand compensation for the loss in revenue.