Bridge of contract

Good Day

Hope this email finds you well i didn't know who else to talk to as i spoke to everyone from Telkom and am not getting any assistance, i app**** for a contract on the month of April for a router on a 1.5 gig during the day 500MB night surfer to date i have not received my 10 i called 10213 did not get assistance i called 10213 i spoke 2 several agents did not get any joy i then escalated to Team Leader by the name Marriamo in the sales department, am the one who needs to call every now and then to do a follow up i even requested a pick up because am not getting any service...an email was sent on the 13th of June to arrange a pick am still waiting,what must a customer do to get assistance from this network provider am a new customer but already am disgusted by the service and am going to stop the debit order.

Below are the email i have been sending to one of the Team Leaders, please get someone to call me asap on ********** 309.