bridge of contract

I took a contract for R249 but since then my bill has been R485 and R433 respectively ,address the matter with the agent at westgate shockingly even to date no response from him and the manager . This alone is in bridge of the agreement and poor service . From the inception i advise the agent that i need nor access above my subscribe contract and he confirmed on email yet according to your useless NCC that was not done therefore the cost of incompetence and not being client centred is passed to me as a costumer . The arragonce from the westgate manager is beyond unacceptable as he or she never acknowledge my email or give me any feedback . Should u need more kindly call me on my VODACOM number ********** 200 . the matter has been referred to icasa and Consumer Protection ombudsman and if i dont get join i will simply reverse the debit order until u treat your client fairly with dignity not just a number of getting commission !!!!