ML
Michelle L

1 reviews | Active since Mar 2016

04 Mar 2016, 14:33

Breaking the law - Consumer Rights Act 2015

I am not happy with my mobile phone (Huawei P8). The battery doesn't even last me 24 hours. I brought the phone back yesterday (04/03/2016) to the Woodlands branch in Pretoria but they were not prepared to help me and said I need to go to the branch where I signed the contract. They gave me an reference ID (***2). Today I went to the Springs branch were the contract was signed. THEY CANCELLED MY CONTRACT BUT BILLED ME FOR R9000-00. I DON'T WANT THE DEVICE BECAUSE IT'S FAULTY AND I DON'T WANT A CONTRACT AT TELKOM. They just took the phone in for repairs. I don't want it repaired, I want to give it back and cancel my contract WITHOUT PAYING R9000-00. IF YOU DON'T SORT THIS OUT I WILL TAKE YOU TO COURT. I have rights according to the Consumer Rights Act 2015. I had enough of service providers praying on customers. <br> BAD SERVICE!!!!!!

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Replies (1)
Telkom
Telkom's reply04 Mar 2016, 15:38
Official
Hello Michelle_L,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is:SM208155

Regards
Luleka
Telkom Social Media Team