Breaking News! Telkom Mobile 3 weeks for sim swap!

I have been trying to do a sim swap with Telkom Mobile Since 6/10/2015, I have been told that this cannot be done due to their systems being upgraded. Thereafter I was told it still cannot be done due to a technical error and that a case has been logged. When I go to a branch they refer me to the call centre, when I phone the call centre the consultant says the case is with the technical dept and cannot comment on the status or TAT. Nobody from Telkom wants to take responsibility or ownership of the problem! They never call to let me know what's going on despite having promised on numerous occasions. My wife had a sim swap done with MTN on Sat, it took 15 minutes... Please Telkom Mobile can this be sorted out ASAP! This service and incompetence is SHOCKING!!!