Breaching the Consumer protection Act

Avoid Telkom with any cost. ADSL was paid for July and they suspended my line on 21July 2020 and refuse to comment or reply to my emails.Contacted 10210 on the phone for 29min and waiting for a reference nr and the consultant dropped the line in my ear.They have loading my account with Fees of R306 which is breaching the Consumer Protection Act as loading accounts is not allowed.Do not use Telkom or you WILL regret it -they have NO SERVICE !!!! Report them to the Consumer protection act if they dare to take it legal -I see there is numerous complaints like mine!!!! They are WARNED