WW
Wade W

1 reviews | Active since Mar 2012

27 Sept 2016, 13:52

Breaching of vontract

<p>We signed up for a telkom lte advanced uncapped and was assured we will not be shaped or throttled.</p> <p> </p> <p>It will only apply to torrentsat 50 gig. We do not use torrents and are now being shaped.</p> <p> </p> <p> This was not the case when we signed up for this contract. We specifically asked if our usage will be shaped and it was confirmed that we will not be. </p> <p> </p> <p>Now to cancel the contract, we will have to pay penalties. What about the penalties for breach if contract from telkom side. </p> <p> </p> <p>This is UNACCEPTABLE! We are running a business where we use the internet in a substantial way. And now we can barely open up a webpage. </p> <p> </p> <p>Thought this was a new telkom, but it seems they still can not be trusted!</p>

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Replies (2)
WW
Wade W's update27 Sept 2016, 14:28
Reviewer Update

Breaching of contract

We signed up for a telkom lte advanced uncapped and was assured we will not be shaped or throttled.

It will only apply to torrents at 50 gig. We do not use torrents and are now being shaped.

This was not the case when we signed up for this contract. We specifically asked if our usage will be shaped and it was confirmed that we will not be.

Now to cancel the contract, we will have to pay penalties. What about the penalties for breach of contract from telkom side.

This is UNACCEPTABLE! We are running a business where we use the internet in a substantial way. Now we can barely open up a web page.

Thought this was a new telkom, but it seems they still can not be trusted!

WW
Wade W's update30 Sept 2016, 09:25
Reviewer Update

Thank you for replying and rectify the AUP to accommodate users that do not use peer to peer downloads. The AUP limit is now 300gig