LP
Levant P
1 reviews | Active since Feb 2016
29 Feb 2016, 08:08
Breach of verbal contract
In December 2015 I was about to cancel my contract which was about to end.<br> A sales consultant phoned and offered me a package (sim only) that contains 1G data and 100min for R100 pm, was a good deal so I accepted.<br> However,I was only getting 150 mb of data, I phoned Telkom and they investigated.<br> After their investigation (I am sure their team had access to the voice recording for the verbal agreement) they still claim that the package does not exist.<br> How can Telkom offer me a package that I agreed to and later state that the package does not exist.<br> I am sure this is a breach of contract on your part.<br> Any legal advice and steps that I could take would be helpful?
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Replies (1)Telkom's replyOfficial
29 Feb 2016, 09:41Hello Levz,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206426
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206426
Regards
Luleka
Telkom Social Media Team
Telkom's reply29 Feb 2016, 09:41
Official
Hello Levz,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206426
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM206426
Regards
Luleka
Telkom Social Media Team
