Breach of the Consumer Protection Act

I went to the Greenstone Telkom store to enter into a contract for a WiFi 4G router with data. Before I went into the store, I checked to see if we would receive signal based on where we stay, we were within the signal range.

Before I entered into the contract, I asked if we don’t receive signal for whatever reason can I return & cancel the contract, I was told yes.

I went home, the router didn’t work, we didn’t have signal so the next day I returned to the store & told them that I have no signal & would like to cancel the contract, this was not even 24hours later.

I had my sister in law with me as a witness, where the lady serving us went to the back room spoke to someone & came out & said my contract was cancelled.

I asked her to write her name down on the top of my copy of the contract & to say that the contract was cancelled.

I actually have a recording of the lady saying that the contract was cancelled so Telkom can check the time & date & the name of the lady I spoke to.

I returned the router at the same time as the contract was supposedly cancelled. Therefore I don’t have the router nor have I been receiving the service.

I was actually having my baby that Friday after the contract had been cancelled & hadn’t checked my bank account as I was preoccupied with a new born baby however I have since noticed on my bank account that Telkom has been *******ly deducting money from my bank account since January this year.

If my money is not refunded to me & the contract is not cancelled, I will be sueing Telkom and taking them to court for breaching the consumer protection act.