Breach of FAIS ACT - OMBUD Complaint

<p>This complaint is with regards to your service provider, Mobile Talk, who after numerous attempts of pleading for assistance havent as much as even botherd replying to my requests. As they are your service provider and offer services under your name, you also fall into breach of the FAIS ACT and if assistance isnt provided, i will be lodging a formal complaint with the OMBUDSMAN. My husband took a WIFI contract out throuh your provider. From the get go the sim was faulty. We attempted reporting it and could never get through. eventually after no luck, we called in and asked for the cancellation of this service due to this. we were promised that a manager would call us to assist, which never took place. This was by Nadia. We then called again and were yet again promised a call, but nothing. We were debited for a service we werent receiving. We also from the get go never received a single bill which we were advised we will receive. We eventually had to cancel the debit order payment as we were getting no joy. Up until today we still are awaiting feedback. This is in serious breach of the FAIS ACT. I lodged a number of complaints and gave your service provider the necessary timeframe in which to assist and never received a response. I also never received a single bill, which also is a violation of the ACT. We have also been negatively impacted seeing that our spotless credit record ha now been *****ed by your lack of competence - another violation of the ACT. If i dont receive assistance with the cancellation and have this account sorted out and verified in writing by tomorrow at 9am, i will be lodging a formal complaint with the OMBUDSMAN. </p>