Breach of contract/very very poor service

<p>In November i called Telkom for a promotional package that they advertised on their webpage(package details 10mbs including line rental and free modem). First sms recieved from Telkom number ********** 4 read as followed: Dear customer, your installation for order ( ********** 60) is scheduled for 2016/11/17 between 07:30 and 16:00. They moved up the date to 2016/11/08 and not suprisingly the job was not done, suposedly the wrong information was given to the technician. New scheduled date for installation 2016/11/18 was moved up to 2016/11/15 and that job was ALSO not done. Rescheduled for 2016/11/22 and that date was also moved to 2016/11/23 and lucky for me they completed the installation finally but with no modem. The technician advised me to go to Telkom Vaal Mall to collect my modem. When i went to Telkom Vaal Mall, they didn't have stock and i was placed on a waiting list. I called sales department on 28 November and asked why i didn't receive the modem from the technician that was supposed to happen. They told me it was a miscommunication and that they will send it to me through the post. I received my modem on 8 December and activated my account at 23:00 that same day. On 9 December my internet went off, i called Telkom DSL Support department at about 20:00 to help with my issue, the support agent found frequency problems on my line, he opened a case for repair with reference number 687CTK091216. We discussed the problem and i asked the lady if the problem can also be from open connection boxes hanging loose from the tar pole at the back of my yard and also from water when it rains, she confirmed that what i asked IS very well possible to be part of the problem. The fault on my line is still not resolved to this day on18 December 2016, i still also have no internet connection. </p> <p> </p> <p>Billing prorata from 23 November 2016 is R3,121.60 that they expect me to pay on 3 January 2017 for internet i didn't get. I called them after receiving the bill on 12 December and told them i would not pay that amount for service i didn't receive that was included in my package and they also charged me for line rental which they specificly said was free of charge. After billing dispute a person named Pindha responded with the new amount of R1,481.58 for installation and internet service we still don't have. </p> <p> </p> <p>For my first post on Hello Peter i received feedback on 17 December and now i have to YET AGAIN contact THEM to fix my problem after numerous calls to them already.</p> <p> </p> <p>This is the worst service i have ever received in my life from all the internet providers i have been with.</p> <p> </p> <p>I will never advise ANYONE to subscribe with Telkom because the only service you get is ZERO SERVICE.</p>