BREACH OF CONTRACT - UNACCEPTABLE SERVICE

<p>ACCOUNT NUMBER: ********** 59116 : MR W.R. MELIM</p> <p>The following letter was sent to Telkom on 22 February 2017 via email to the following addresses:</p> ********** and ********** <p> </p> <p><strong><em>After the upgrade from 4mg to 10Mbps line I started experiencing problems. Numerous calls to the call centre (10210) regarding an almost non-existent service, I visited your store at Cape Gate Mall on 12 February 2017 and informed them of the problem and I was told to call the call centre.</em></strong></p> <p><strong><em> </em></strong></p> <p><strong><em>I then said that I would prefer to cancel my line and I was told that I would have to pay a fee of about R800 to cancel and they mentioned something about breach of contract. I told them that I would not pay anything because I was not the one responsible for breach of contract. Telkom is not giving me the service that I pay for and they are in breach of contract. Until today I have still not received my free modem.</em></strong></p> <p><strong><em>I also want to take this opportunity to enquire why I am paying for a telephone line which I do not use.</em></strong></p> <p><strong><em>I want this matter resolved within 24 hours or I will take the matter to the ombudsman.</em></strong></p> <p> </p> <p>To date I have not received any response. No reply email nothing.</p> <p> </p> <p>Could this please get the necessary attention.</p>