Breach of contract Telkom

I took a contract with Telkom 2019 March 20, for 10GB data anytime plus mobile router.now they telling me the deal I took then has expired and they can't allocate me the data as per agreement when I took the contract which is for 24 months. Called the call centers and went to Wonderpark Telkom shop with no help the consultants are sending me from pillar to post and they being rude to me. My question is what am I paying for bcs my deal was for the data which I'm not getting yet they deducting monthly. I trusted Telkom .