Breach of contract _ paying for internet that barely works

It is extremely difficult to get hold of Telkom.

Their new social media strategy with complaints is a failure. You cannot send a complaint outside of working hours, if you do an automated message tells you to resend during certain times. When you do send a complaint, they send you a standard response which leads to you sending details and them telling you that they've checked and everything seems to be in working order.

But it is not.

The internet is very slow. To the point where it us non existence with no connection.

We've sent previous complaints which have still not been dealt with on this platform.

I am looked into a contract that I desperately want out of. I have 1 year of this torture left and I cannot afford to pay for this ****ty service and another contract with a different provider.

They lock you in a contract for which you must pay a penalty to get out of but when they don't provide you with what you expect from them in exchange for lots of money, nobody holds them accountable. They don't have to pay a penalty?

All I want is for this contract to be cancelled right now!

We can't watch anything online and can't work from home with this type of bad wifi.