1 reviews | Active since Feb 2015
Breach of Contract & billing after termination
I have a 10gig month to month contract which I signed approximately 2.5 years ago. If I require more data in a month, I have to physically activate it online. I never request more than additional 500megs at a time, if I request it. Last year for 2 months consecutively I was billed for large amounts of data without me having to activate it. After logging numerous calls, I get no support from Telkom/8ta, the billing departments states I have used it and I have to pay. I asked for them to prove to me that I clicked on additional data to be billed to me and Telkom cannot. <br> I also canceled my contract on the 1st of December and moved across to an ADSL line. I was billed for 2 months consecutively for the same account, even after I had given the required months notice.<br> <br> I reference all my case IDs from the start:<br> 1) ***5<br> 2) ***2<br> 3) ***5<br> 4) ***3<br> 5) ***5<br> This does not include the times I have called and had promises that a supervisor will contact me.<br> Alessandra Lothering (Not sure if I got the surname correct), I still await your call and in addition a gentleman called Simon, which promised to call me back within the same day or early the next day. Still waiting?
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86147.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86147.
We apologise for any inconvenience caused.
Kind regards
Zulfah Johaadien
Telkom Social Media Team
