BREACH OF CONTRACT AND USELESS

I upgraded my ADSL line at the beginning of APRIL 2018 and received a router and with this an integrated sim which should have had 2GB of data loaded onto it monthly. Up till now (over 3 months) i am unable to utilize the sim as it just takes me to an "out of bundle" page.

I have continuously interacted with the call centers and have been sent from pillar to post with no one able to help. I have been told that I have to change my sim at a Telkom store as i have not been given an internet sim (15/04). When i went to the Telkom store I was told that this was the correct sim and data just needed to be loaded. They logged the problem and told me to wait for 48 hours and nothing happened (09/05). I spoke to the technical department and was told that it was a sales issue (23/04). They then told me my card was suspended (25/04). I was then told that my card was not linked and i had to go back to a Telkom store (30/04). At the store they told me once again that data needed to be loaded and i should receive an SMS in a day or so REF: ********** . Still waiting I then continued making call after call just wasting my time. The next stage was that the issue was escalated and a new REF: ********** was given. Still waiting. I then went back to the store in Kimberley where I had upgraded my contract in April and the store manager tried several times from his side and said that he had gone to the highest possible level and was still unable to assist and that he was very sorry but could do nothing.

Can someone knowledgeable at Telkom PLEASE assist to sort out this mess for me. I have been ****** of my monthly 2GB for 3 months now.

Mr. A, Ahmed ********** 213