Breach of Contract and Poor Service

Dear Telkom,

Yet again you have let us down. I understand you are busy and have thousands of clients, but it does not excuse anything.

For 2 months we have tried to get you to fix our poor internet speed, but your consultants just give the same run around every time we call. Not to mention, that only a fraction of the notes are actually documented with all our calls.

Our contract is breached because you promised us certain speeds with LET and we havent received even a fraction of this, but we have o pa every month for a service we are not getting. That is *****. So now we pay every month, and your pocket gets full, but we do not get anything from you, not even help to fix our problem.

Thats really poor

So we requested our line to be cancelled, and when we phoned a we days later to confirm if the cancellation was received - guess what. no record of it. Even though we did it at one of your branches.

So now it is allegedly being processed with your 21 days etc. But still, not even courtesy to a customer to send an sms or email to say, cancellation request received.

Chances of you reading, responding or taking this message seriously is slim to none. I get that, thats just how you operate as a business. But I really do hope that this time, you will do the right thing and cancel our line as fast as possible so we can be free of you and your constant disappointments and find a service provider we can rely on.

Sincerely, Kaeli