Breach of contract and poor service

<p>Good morning</p> <p>I brought my phone in to the telkom store in northgate because it had a fault, I was told that it would take 7 to 14 days but to date it's been over a month, I have not recieved any communication regarding the phone or recieved the phone back.</p> <p>I have been phone-less for over a month due to your poor services. I believe that telkom is in breach of their contract due to the fact that I received the phone late and not on the day that iy was supposed to be delivered and failure to deliver to agreed time.</p> <p>Telkom delivered a phone to me which had a fault I've had the phone for less than 24 hours in my hands. Telkom has made no means to even offer a loan phone instead they are just quiet.You take my money but cannot offer full services.</p> <p>I am now writing this to inform you that should this matter not be resolved with a space of 48 hours I will be taking this matter further. I also believe that I do not have to pay as per contract this month because you have failed to deliver in terms of the contract agreed upon.</p> <p>I hope you will find the above in order.</p>