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CATERINA A
1 reviews | Active since Jul 2015
23 Jul 2015, 12:18
BREACH OF CONTRACT AND PATHETIC SERVICE
BRIEFLY, I TOOK OUT A CONTRACT FOR 3 OF MY PHONES TO HAVE 1GB OF DATA. CONTRACT WAS APPROVED BY TELKOM. I HAVE NOT YET RECEIVED THE 1GB. CASE WAS LOGGED ON 2ND JULY. AFTER NUMEROUS PHONE CALLS TO THE CALL CENTRE AND NUMEROUS EMAILS TO ESCALATE MY COMPLAINT, I AM STILL WAITING FOR TELKOM TO FULFIL THEIR CONTRACTUAL OBLIGATIONS.<br> IMPOSSIBLE TO GET HOLD OF SUPERVISORS/MANAGERS.
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Telkom's replyOfficial
23 Jul 2015, 16:10Hello GIMICL,
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
We tried calling you on the contact number provided, but it rang to voice mail.
Kindly note that we have sent you an email regarding this issue.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
We tried calling you on the contact number provided, but it rang to voice mail.
Kindly note that we have sent you an email regarding this issue.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Telkom's reply23 Jul 2015, 16:10
Official
Hello GIMICL,
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
We tried calling you on the contact number provided, but it rang to voice mail.
Kindly note that we have sent you an email regarding this issue.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***
Thank you for alerting us of this matter. Apologies for all inconveniences caused.
We tried calling you on the contact number provided, but it rang to voice mail.
Kindly note that we have sent you an email regarding this issue.
***
Kind Regards
Tebogo N
Telkom Social Media Team
***