Breach Of Contract and inability to resolve

Towards the end of August I took out a new cellphone contract. My first payment is due to you on 1 October 2018 and consists of the pro rata amount for August and the full amount for September.

I have not in either month come close to exceeding the bundled minutes or data.

Despite this, my account has been suspended for 4 days. During this time I have every day called the call centre (who acknowledged that no amount is due and that it was a system error) each time the issue is escalated to "collections" and a promise that the account will be restored within 2-48 hours. I still have no service. I have also twice visited the telkom store who can also do no more than escalate this issue.

I also managed to contact "new debt" who I was told was the collections department, they have no record of me, which we realised is logical because no amount is due or outstanding to telkom on my account - the first ever payment being due only on 1 October 2018.

I have been without service in excess of 4 days and with no end in sight.

I am at my wits end as it seems I cannot reach any person who has the authority to resolve this telkom system error resulting in my account being suspended.