Breach of contract & a total *******

<p>i am a customer of telkom for a service of uncapped LTE. I have had endless problems dealing with this company that started almost from the very beginning of my contract. </p> <p> </p> <p>I waited months before a technician was sent was sent out to my residence to install an antenna to be able to achieve optimal speeds. Till this point an antenna is still not installed. </p> <p> </p> <p>In September 2016 I made contact with the company on multiple occasions as I was not receiving ANY internet connection. I've taken up the matter and dealt with technical department. I have been advised that a technician will be at my residence in 72 hours and sort out the problem. Till this day nobody has been to my place. However , the internet connection eventually returned. I was further told that someone from the finance department will make contact regarding reimbursing me for a service I never had for almost an entire month. I dealt with numerous team leaders namely Zama Bengu , and another two. </p> <p> </p> <p>In January 2017 I spent more than 12 hours on multiple calls for the very same issue. I spent the entire month with NO internet connection. I again spoke to multiple team leaders and was offered a call back 100% of the time I called. Every consultant refused to put me through to a leader. On one occasion I requested to speak to a team leader to " thank them for helping me with a issue( a lie)" and miraculously I waited less than 4 minutes before he came to the line. </p> <p> </p> <p>Ive been given more than 10 case numbers all of which has a 72 hour turn around time. Till this day neither a technician nor anyone of the finance department has made any communication with me. My debit orders have been going off promptly without any issue yet no comment or correspondence has been received from TELKOM. </p> <p> </p> <p>i am now in the process of seeking legal assistance and going to the ombudsman to resolve this matter and I feel I need to leave this review as I have given up on trying to make contact with Telkom. They are by far a pathetic service provider. </p> <p> </p> <p> </p>