Breach of Contract

<p>Nov 2016 open Telkom Mobile account via Mondo R69.oo per month<br />Dec 2016 Telkom debits my account plus pro-rate rate for Nov no problem<br />25 Jan 2017 Telkom tries to debit my account for R86.00 and fails as provision was made fr the contract amount R69.00<br />27th Jan Telkom sells my banking details to a third party who then deduct R223.00 from my account.<br />29 Jan 2017 I contact this company who tell me that it is for over due amount owed by me for Telkom.<br />Contact Telkom to find out how its possible for me to owe them this amount. The claim its R69.00 for the contract, R17.00 to post my invoice and R135.00 (which according to them is in their terms and conditions) for the failed debit order.<br />Contact Mondo who confirm that this is not in the Telkom terms and conditions and that I requested e-mailed statements not mailed ones.<br />Contact Telkom and inform them that A) I did not request snail mail statements, B) there is nothing in their terms and conditions about bounced debit orders C) the fact that the debit order bounced was due to them trying to deduct more than the agreed amount and thus their fault, D) its ******* to pass on banking details, E) Only R69.00 was in arreas for 30 days not R223.00. <br />Requested that they sort this out.<br />01 Feb 2017 reversed the debit order via my bank and manually paid Telkom the R69.00 that they are due.<br />02 Feb to date 6 Hello Peter posts, 56 Face book posts and 25 telephone calls to Telkom trying to find out what is being done, same answer each time "we have escalated your problem your ref is ********* some one will contact you shortly. TO DATE NOT A SINGLE CALL FROM TELKOM, NO FEED BACK <br />27 Feb 2017 Telkom Debits my account for R223.00.<br />02 March 2017 I contact them to find out whats the story they say they will get back to me.<br />TODAY I revered the debit order, paid Telkom their R69.00 that they are due as per our contract, logged a new complaint with NCC, laid ***** charges with the SAPS and consider this contract terminated due to breach of contract via Telkom in that as part of the contract your obligated to <br />A) keep my private information confidential ... you breached this by handing out my bank account number to a third party<br />B) resolved to offer a high level of customer service..... you failed this by ignoring a legitimate complaint for over a month<br />C) your obligated to give feed back on complaints......you breached this by not giving any feedback for over a month.<br />Thus this is official notification that you are in BREACH OF CONTRACT and that this CONTRACT IS NULL AND VOID, any further attempts by Telkom to deduct money from my account will be theft and ******** charges will be laid. Also as I have paid for March all benefits due to me for March are to be supp**** failure of any service working not matter for how long will amount to ***** and treated as such.</p> <p>NOT NICE DOING BUSINESS WITH YOU.</p>