1 reviews | Active since May 2016

20 May 2016, 10:11

Breach of Contract

<p>We have agreed under contract that I will pay monthly R599 for LTE uncapped (Which the package included a router and the installation of an antenna). Till date my Antenna have not been installed and have I attempted numerus times to get Telkom to fulfill their part of the Contract with no sucess. I have asked that their mangement phone me ,on attempt no 6 of phoning them, but still nothing. I feel that they are realy in breach of the contract agreement I have with them as the antenna will provide a much better and quicker internet speed than what I'm currntly expereincing. I have been paying for a complete package deal for 2 months now with the package not being complete as the Antenna is outstanding.</p> <p> </p> <p>Telkom gives absolutly no service and just don't bother making good on their contract agreements. I'm already disapointed in the contract I have signed with Telkom and dont see my self ever getting a nother contract with them.</p> <p> </p>

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Replies (2)
Telkom
Telkom's reply24 May 2016, 05:25
Official

Hello dirk-tolken

This response serves as confirmation that your query has been received.
Your reference number : SM236073
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

's update26 May 2016, 06:55
Reviewer Update
Hello Noleen You indicated that a consultant from your mobile team will be in contact with the query, yet I had to phone again today to find out what is happening. Telkom is absolutely hopeless just telling me they will ad a comment on my case of the already multiple comments registered. It seems like even making the bad service public doesn't even bother Telkom. What is one to do now. You have been charging me for a package that included an antenna yet I have no antenna installed??? Should I start complaining under the Consumer Protection Act?? hope to hear from you soon. Regards