BREACH OF CONTRACT

We signed a contract that we will be billed for telephone lines and services. We are keeping our side of this contract. 1.My home phone has not worked for about 2 weeks. Then it was repaired and stopped 2 weeks later. It has not being working for the last 4 days. We've logged a query 110CWK311015 has been created for Service ID ***. Without success. 2. We received a new Router recently and I can't get the Wifi to work even after numerous call to the call center to help set up. These people are a bunch of ****s. But when I plug in my old router it works 100%. I received a call on Monday the 2nd Nov. at 11.08, the person that called from Telkom promised that a technician would call at about 18.30 that evening to help with the set up. I'm still waiting. Then on Tuesday my phone lines stop working. So not internet and no phone. Now we spend our money on data for our cell phones and phone calls on our cellphones. I'm going to Carte Blanche if this is not sorted out soonest. I want to be refunded for my ADSL line setup, my line rental for 3 months. Shocking service. ****s sell products and services that they are not skilled to do. We were ******* into these products.