Breach Of Contract

Telkom is the worst company ever when it comes to customer service and their internal processes. i have been struggling since February with my Telkom LTE after a "forced Migration" was done.

When the agent phoned me with the forced migration last year, I specifically asked the agent if anything would change on my account with regards to my line speed and that this will remain a month to month contract. "Everything will remain the same as it was, all that will be changing is the line form ADSL to LTE due to cable theft". Since I received the LTE SIM I have never received more that 4mbps.

I called the call centre on Thursday afternoon due to my line being extremely slow, I was advised that I have been throttled due to FUP and that they can't assist me now I need to call back the following morning and speak to sales. I have done so and spoke to an agent with the name of Nicola which advised she will log a call with a supervisor and with the migration team to listen to the voice recordings. "They will call you back in 48 hours". This is now an additional 24 hours later and still no answer from Telkom.

Another agent advised me that it was a forced migration and therefore it will be a 24 month contract with a FUP as the LTE no longer comes in a 10mbps but only a 4mbps. When I raised my concern with her again, she tried selling me a different package???? Do they even listen to your complaints.

If nothing comes from this within 24 hours from today ( 23/06/2020)I will take it further to the Ombudsman.