Breach of contract

What a bunch of ******!!! My line is running on 0,47 mb/s download speed. How is this possible on a 10mb/s line? Slow and spotty connection the whole week, completely off this morning and after receiving an sms confirming all is resolved, this is what I get? When asking how I will be compensated for this, there is no answer. I pay the same amount every month, whether I had 30 or 13 days with internet. This needs to be addressed ASAP. When someone does not pay, Telkom is quick to block service and blacklist, but when they fail to deliver we must just sit back and wait? This is breach of contract and ****************.