Breach of contract, 3 weeks of silence

So this is the 3rd complaint grown out of a breach of contract, telkom is knowingly breaching the service contract of my unshaped Fixed LTE deal by shaping the connection from 19:00 to 01:00 without fulfilling the conditions outlined in the FUP.<br> <br> So they are able to send a confirmation response to say they've got the message. <br> <br> But nothing has been done, haven't heard from them in almost 3 weeks.<br> <br> So I brought to their attention i would send a complaint to the NCC, which they made no notice of, and so i submitted a formal complaint to the NCC and made this one out of the hope that Telkom might do their job.