breach of contract

I have logged a call on the 1st of April for my line being dead since the past weekend, later the week the technician came and said a cable has been ****** and it was reported, they also said they have to wait for Telkom to approve that the line being replaced, they might not as it is becoming a norm that lines get ******, now myself and a couple of other residents are sitting with no internet, that is a breach of contract , but Telkom will expect me to pay a bill for a service that is not being rendered.