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cS
christelle S

1 reviews | Active since Jun 2011

25 May 2018, 11:55

Breach of contract

So they stole the cable in my area and now telling tells me that I just have to go to a lower package there is nothing they can do...I have a contract with them and if I couldn't pay anymore they were going to take me to the lawyers so I am guessing that's what I would be doing

0
Replies (5)
cS
christelle S's update30 May 2018, 09:42
Reviewer Update
Still awaiting a response...
cS
christelle S's update06 Jun 2018, 08:25
Reviewer Update
********** 794 I rep**** immediately is telling going to take another few weeks to respond and why are they making it private are they afraid of publicity
Telkom
Telkom's reply06 Jun 2018, 11:16
Official

Hello stellala

Unfortunately a decision has been made due to repetitive theft in the area not to replace the cables but to provide an alternative wireless service such as WCDMA.

A consultant will be in contact to discuss the change of service or alternatively you could go to your nearest Telkom store to change the service.

Regards

Noleen

Telkom Social Media Team

cS
christelle S's update04 Jul 2018, 17:56
Reviewer Update
Still waiting for telling it's been 4 months if it was me that didn't pay them they would have taken me to the lawyers by now...maybe I should take them rather...if only I could get the ceo's details to ask him if this service is right that his company is giving me
cS
christelle S's update11 Jul 2018, 17:21
Reviewer Update
Are we waiting for 5 months noleen...in the interim telkom is *****ing my money as well....and still no service....everyday it's my job to phone telkom....and now the manager mariamo pillay has also vanished from the earth...wow please save me from telkom