breach of contract

On the 15-01-2018 I app**** on line for a Unlimited home 4MBPS upgrade on a R599 package, I was approved on the deal after been pre-vet, the consultant that did the upgrade was very friendly, the packaged included : uncapped internet, T1 mobile data (1gb), Wifi modem, Wifi extender, and a Lit_box, the items were couriered to me but I only received the Wifi modem, Wifi extender the Lit_Box was not delivered, I call in on the 03-02-2018 and spoke to a manager Njabulo from the inbound call centre who said that the person to speak to is Nicolene Chetty the manager from out bound call centre , he sent an email for her to call me as there is no direct number to contact her a second email was sent again on the 07-02-2018 and to date she did not contact me to resolve this matter and send me the outstanding item Lit_Box as this is part of the 24 months contact I agreed to.