RP
Renier P

1 reviews | Active since Apr 2010

04 Mar 2015, 08:38

Breach Of Contract

No Delivery, past 7 day leeway timeframe. <br> <br> False advertising as per the phone call this morning, the LTE router does not come with the Smart home advance product. If you have a fixed line you get a normal 3G Adsl router.<br> <br> I want to cancel this contract if the product is not delivered as per the advertising on the web.<br> Smart Home Advance Package R569<br> [URL Removed]<br> <br> Telkom should do more than only giving one month free rental for late deliveries and they should also work harder on their communication skills.<br> <br> Conclusion:<br> 1. Full package delivery or two months free rental of package. (web address as above)<br> 2. Cancel the deal and offer another package to the same value.<br> <br> I refuse to wait longer than the leeway timeframe. If one buys a car one does not have to wait till there is stock available. Same with Telkom.

0
Replies (1)
Telkom
Telkom's reply04 Mar 2015, 09:51
Official
Hello RenierP27,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM93792.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team