Breach of contract

Kindly assist as per all my requests have Ben ignored thus far.<br> In May I have taken Telkom adsl line that suppose to be R699 as advertised!!! Well I've never paid that not to mention that the outlet activated 2 lines instead of one.<br> I have logged billing query ref no ***0 to complain about the over charge and I was called by Telkom agent and advised that I am being charged R699 !!! Then why am I debited R791 and my statement shows R791???? After my debit order of R791 I have logged another billing query ref no ***1 which is still not attended sine 2/10/2015!!!<br> My second not attended query for a week is 347CRK021015.<br> WHY IS MY MAX SPEED 4.36 Mbps download and 0.50 Mbps upload If i am on 10MBBS line.<br> Dear Telkom I will cancel my account if the above issues are not resolved before the and of the week.<br>