Breach of consumer 7 day return law

Its the 19 July 2018, One month and almost 2 weeks and R540 later. Telkom has not responded appropriately.

I received my LTE order and Huwai router on the 4th of June. Tried setting up for 2 days and used service for 1 day.

I tried to cancel my order on the 8th of June 081180 - this was such a battle, as i was told i needed to call 081180 from my cell phone number as they were unable to assist me. When i called on my cellphone they were not able to assist me (my cellphone is with vodacom and is on prepaid).

I persisted and on the 12th of June I managed to speak to Wendy Mbambo on 10213, she was very helpful. Outcome - she was going to arrange a courier to pick up.

Todays the 25th of June and I still have the LTE Huwaii router all boxed up and with me. I called 10213 and spoke to a very helpful Janet Busac. Outcome - she sent email to her supervisor to explain that the LTE was not the service i required, I was sold the incorrect package for my needs, it should have been adsl and not LTE. LTE finished in one day. Janet also explained that the process will be quicker this time.

I just dont want to be stuck in a contract for a service that does not suit me. My credit rating with Transunion is very high, and I would like to keep it that way.

Constructive Feedback: the whole route to cancellation is way too long, Telkom 'might' argue differently. What Telkom needs to take into account is that each call from me took in excess of 20 minutes. I must have made more than 10 calls, time which I donot have for this purpose.

Thank You