Breach of cancellation clause in contract

I sent through a cancellation form for my data contract (Account number: 334 007 999) on 20 January 2015 and prior to this made several phone calls and trips to your stores regarding the cancellation of my account which expires on 18/02/15. This is in accordance to your one month notice period to cancel.<br> <br> Telkom has given me the runaround for almost a month now. I am still waiting for a reference number to acknowledge that the cancellation will be processed when my contract expires this month. I again went in to a store to get some clarity on the issue but your staff were totally disinterested in assisting me.<br> <br> Kindly confirm that my contract will be terminated upon expiry.<br> <br> Your service is absolutely appalling. Staff are totally ******** and your processes are archaic. I will never subscribe to another Telkom product again.<br>