Brand new phone not to be change after it was received faulty and the speaker is not working.

We upgraded our contract on Monday 17 Oct 2022 we set up the phone and it worked perfectly until Saturday 22 Oct 2022 then the speaker started giving problems. Now here is the story, we upgraded to Samsung S22+ and we were away for the weekend of 22 Oct and only came back the Monday 24th Oct 2022 very late, we could only take action of Tuesday as at Groblersbridge where we were, were not signal as the signal is very poor at that side.

So we were told they dont have more S22+ in stock but they will order some, and exchange for us for us on Wednesday. Wendnesday they let us know that there will be no deliveries due to the massive strike in Polokwane were we live and the contract was renewed.

Then we received and email saying that they can't excange it and it will cost us +-R1300 to pay to get a brand new phone's speaker fixed and we did not even have it a week?

This is the worst service ever, I can't come through on the landline for Polokwane branch at Mall of the North as it is always busy and there is only 1 line.

Am don't even want to renew my contract with Telkom again after receiving a faulty phone and I have to pay now to get a brand new phone fixed.